The Wooden Spoon Code of Conduct
Our goal: To provide a quiet Christian atmosphere along with delicious, well-prepared food.
The Wooden Spoon has standards that we would like to maintain. To maintain these standards, we need to work cooperatively with each other. We expect you to be courteous and helpful to fellow employees. Your conduct is important to the success of the business and your own personal feelings of self-worth. We depend on your loyalty and use of good judgment. We expect you to never divulge confidential information about the business. Loyalty shows how well you like your job. Whenever people work together it is possible for there to be some misunderstandings, because of personality, different viewpoints, or pressures of work. If you have a problem involving work or a question don't be afraid to ask a manger or owner. Do not discuss problems among yourselves, rather go to a leader. Communication is everything.
Do not whisper among employees. If it’s not something that you can say out loud don't say it. Gossiping about other employees will not be accepted. Visiting is permissible, but stopping work to visit is not
Personal Hygiene: It is important that all employees are neat and clean. Make sure to wash your hands before working. Wash them often. Ladies wear modest skirts and blouses or dresses. No low-cut blouses or short skirts. Men wear shirts with no writing, jeans or slacks without holes or faded out. If you are hosting on Friday night, it’s nice to dress up a bit more. Close toed shoes are always required. Do not pick on food or lick your fingers while working. Do not be seen chewing while working. Do not eat behind the counter or chew food in the dining area with customers in the room. Chewing gum is not permitted.
Family or friends are not permitted in the kitchen while you are working.
All employees are under a 3-month trial basis. This is to determine if you like your job or fit it. Management will visit with you after or during that time to determine if your job will continue. During that time, we are free to let you go for any reason we feel is necessary and you are free to quit. After that time, we would appreciate a two week notice if you decide to quit.
Time off. One-week paid vacation after a full year of work. Management will find your replacement for vacation time otherwise it’s up to you. Do not take a day off without first consulting a leader. Excessive time off will jeopardize your job and causes extra work for the other employees. Do not find someone to replace you that is not trained for that particular job. If you do not feel well in the morning, call. Do not come to work with an illness that can be spread to customers and fellow employees.
Cell phones: NO cell phones at work or on company time. This includes texting. If you are expecting an important can talk to management and together work it out.
No earbuds during work hours. Smart watches should have notifications turned off during work hours.
Pay. This is directly related to work ethic. Raises in the kitchen are generally given when you have learned your job and have shown that you are able to work on your own. This includes finding and finishing your work in a timely manner. Waitress pay is $3 an hour. You determine your pay raise with your abilities as waitress.
Team: Maria Patena is our Kitchen Team Lead and Brenda Flores is our Catering Team Lead. Any questions that have to do with the cooking or kitchen talk to them.
The best employees are the ones that work without being told everything step by step. Find things to do or ask. Do not stand around. Taste the food that you make. Have two others taste it also. Sending out tasteless food is not what we do! Follow the recipe, its there for a reason. New ideas for the menu are always needed. Make sure the plates that go out are neat and attractive, not messy. Customers taste with they're eyes first.
Server Team: Marilyn Nichols is responsible for helping the server team with quality expectations and ensuring all daily duties are meeting expectations. If you have questions or need to discuss expectations please see Marilyn.
Smile often. If a customer asks for a recommendation, give them ideas, but do not tell them what you don’t like. Check out as many of your customers as possible and help clear tables. Service should not be driven by reward. Treat everyone the same. Old, young, handsome, gripy. Do not count your tips in front of other people, customers or employees.
Baking Team: Ann Beach is responsible for ensuring we have the best baked goods in NWA. If you have questions about presentation, ingredients, how to talk to a dessert, please see Ann.
Our Operations Leaders, Asa Allen and Wendi Crotts. They can assist with customer service questions, ordering, receiving, building maintenance, systems issues, scheduling, payroll, etc…
All leaders are able to help with any problems that come up Discuss it with any of them.
The customer is always comes first. Do not let a customer leave unhappy. Find an answer for their problem or ask a leader to help you.
General: When you take a lunch break be sure someone is covering for you in the kitchen or out front. Do not leave customers unattended. Watch your lunch break time. Try not to take advantage of others time. Do not eat the special or dessert until all customers are served or before 2pm or 9pm. Do not eat any dessert that can be served the next day. Keep the drink area and dessert area as clean as possible Pick up and sweep in the dining area as needed. It looks messy when there are little scraps of paper and wrappers on the floor.
Causes for dismissal: Theft, deceit, or any dishonest acts. Treating a customer rudely. Willful failure to carry out instructions or work assigned by leaders or owners without proper communication. Gossiping and spreading rumors about an employee or the business, wages, regulations, etc. Taking more than three days off in a months’ time, unless it is for illness or vacation. Any other issues, after three written warnings (you will visited about the concern) you will be dismissed.
If you have a question, ask. If you have a problem, talk to us. If you think you deserve a raise, lets discuss it. Communication is everything. Our employees are very important to us, if we aren't acting like it, let us know! Thanks